Q. Do you have a shop or showroom?
A. Sorry, No.
We supply direct from the warehouse, so our lower overheads mean genuinely lower prices for you.

Q. So how can I assess your quality?
A. Please refer to "Customer Reviews" in the information bar.
All these comments are unsolicited feed-back from hundreds of clients over several years.
Our products are chosen carefully, and quality is monitored continually.
The descriptions and pictures are as detailed and truthful as possible.
Put simply, we have forty years experience of this trade, and are proud of every item we offer for sale.
You may rely on us. If that sounds old fashioned...then that's the best description too!

Q. Why do you charge £6.95 for deliveries over £25?
A. There is no such thing as "free" delivery.
Small lighter items like wallets are inexpensive to send by recorded post, and the cost is within the selling price.
Larger more valuable items like briefcases cost more to pack and are sent by overnight courier for both speed and security.
In this webshop the product cost and carriage charge are clearly shown.
If you order more than one item, you will pay only one charge of £6.95 for that delivery.

Q. What happens if I order the wrong style, or it turns out to be an unwanted gift?
A. No problem at all, please refer to "Refunds" in the information bar.

Q. How long does delivery take?
A. Normally orders placed before noon arrive the next working day, Monday to Friday.
Courier deliveries require a signature. [ please contact us if this is a problem ].
Exceptions...December! both Royal Mail and Couriers have up to ten-fold traffic.
A flat tyre or the driver reaching the time-limit he's allowed may also delay your parcel.
Our warehouses observe variously, Christian, Muslim and Jewish holidays.

Q. What happens if an item is shown as "OUT OF STOCK".
A. That means we're waiting for replenishment.
If we have definite info about when it's back, it will appear at the top of the description.
Otherwise please email us, for an estimate.

General Information.

Do you need to know anything else?
We'll help not only with enquiries about our own products, but may be able to advise on leather-care, bespoke goods etc.
You can contact us by phone or email.
And please don't hesitate, Carol, Andy and Joss are on 0208 404 6450 or 6451 office hours.
Or we answer emails asap.
Your comments are both valuable and welcome.
We trust you will enjoy shopping with us, and tell your friends, relatives and colleagues where to come.