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FAQs

Q. Do you have a shop or showroom?

A. Sorry. We supply direct from the warehouse, so our lower overheads mean genuinely lower prices for you.

Q. So how can I assess your quality?

A. Please refer to “Customer Reviews” in the information bar. All these comments are unsolicited feed-back from hundreds of clients over several years. Our products are chosen carefully, and quality is monitored continually. The descriptions and pictures are as detailed and truthful as possible. Put simply, we have forty years experience of this trade, and are proud of every item we offer for sale. You may rely on us. If that sounds old fashioned…then that’s the best description too!

Q. Do you charge for deliveries?

A. Yes, we charge £4.95 for delivery to the UK mainland. Please contact us to get the shipping costs to all other destinations, like N.Ireland, IOM, IOW, Scottish Islands etc. We deliver world-wide, and will quote promptly for overseas shipments once you enquire.

Q. What happens if I order the wrong style, or it turns out to be an unwanted gift?

A. No problem at all, please refer to “Refunds” in the information bar.

Q. How long does delivery take?

A. Normally orders placed before noon arrive the next working day, Monday to Friday.
Courier deliveries require a signature. [ please contact us if this is a problem ]. Some products are delivered directly from the manufacturer in Italy and take 3 – 4 Days.

Q. What happens if an item is shown as “OUT OF STOCK”.

A. That means we’re waiting for replenishment. If we have definite info about when it’s back, it will appear at the top of the description. Otherwise please email us, for an estimate.

General Information.

We can help not only with enquiries about our own products, but may be able to advise on leather-care, bespoke goods etc. You can contact us by phone or email. And please don’t hesitate, Carol, Andy and Joss are on 0208 404 6450 or 6451 office hours. Or we answer emails asap. Your comments are both valuable and welcome. We trust you will enjoy shopping with us, and tell your friends, relatives and colleagues where to come.

This is a family company. Every order is appreciated and we care about what we’re doing for you. It’s not just business, it’s personal. As a specialist in a small corner of the huge UK retail / global internet market, we try our very best to offer what you’ve been searching for. We really hope you will enjoy shopping with us.

Andrew, Carol and Jocelyn Ollett, Directors, The Leather Briefcase Company.

Reg Office: Westaway House, 38 Church Road, Worcester Park, Surrey. KT47RD.
UK Company Reg No. 4077714. VAT REG GB 771 3011 63.