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Guarantees

Guarantee

All items are covered by us for ONE YEAR, against defects in workmanship and materials.
This does not cover “wear and tear” by the user, or damage caused by third parties.

The “RUITERTASSEN” brand has a two year warranty.

Items should be inspected upon receipt, and any manufacturing faults or quality issues reported within 14 days, for a replacement or refund to be made, as preferred by the customer.

Please note

Items damaged in transit by the user or a third party are not our responsibility.
For example, bags damaged by airport handling should be reported immediately to the airline service desk.

Dimensions, weights & colours

Are expressed in both metric and imperial values, and are intended to be as accurate as possible. However, all leather items may vary slightly in weight or size due to the nature of the material and method of manufacture. Please note, our photos have been taken in different lighting conditions. Also, separate batches of leather may vary in colour, particularly the tan and cognac tan shades. Our pictures give a good representation but purchasers should be aware of these factors.

Prices

Are shown in GBP (UK Sterling Pounds)

Delivery

Is usually actioned within one working day. Normally, any exception will be notified.

Orders

We accept forward orders but will not process any payment until delivery is about to take place.
Catalyst Case Co reserve the right, at our sole discretion, to refuse an order from any individual or company.

Payments

Our secure payment system is PAYPOINT, which is the service recommended to us by our bankers, SANTANDER Commercial Bank.
It’s quite easy to use our check-out.
Alternatively we accept PAYPAL, cheques, postal orders and cash (last MUST be sent by registered post).

General

We endeavour to give our clients accurate information about our products and their availability. Forward orders may be placed without obligation on the buyer’s part by mutual agreement.
We enjoy contact with our clients and like to think we offer high quality products and personal service to match.
We will endeavour to answer every enquiry quickly and courteously.